The Garage Door Company

"We had our double garage electric roller doors fitted a week early, which put us in a bit of a flap because the garage was full of junk after clearing out my brothers house but the 2 guys who came were brilliant and worked around the mess and fitted the doors in a few hours and they work perfectly. Great job at a decent price."

"Doors not fitted yet but I already have concerns. Initially told an 8 week wait but yesterday told that had doubled to 16 weeks! We have wooden garage doors and they are rotten so are not secure. We have requested a cancellation as the doors will not be supplied as promised. I am waiting for someone to get back to me so will update my review then. The required colour of door was requested the same day (5th December) but Nathan did not reply so I had to email, twice. I want a useable door and if you have not already made these then I would like to cancel and go somewhere quicker."

"My garage door refused to open from the outside about 18 months after installation. I put up with it because of my more urgent health issues(stage 4 cancer). I rang today to try to sort the issue out. I was told my guarantee ran out after 12 months and for someone to come out to fix it would cost an initial call out fee of £149. I was also told that I needed to get it serviced every year for the manufacturer's warranty to be valid. This was all explained in the T's & C's, I was told. I explained that I did not receive any documentation.They installed the door and I paid and that was it. Maybe my error. I asked if it just needed oiling and the reply was..probably. I sprayed the springs with WD40 and 5 minutes later, it was working. I think perhaps I should set up as a garage door call out person. It seems to be a lucrative job."

"It’s taken 8 months of back and forth to get a damaged door replaced. The door was fitted with dents and scratches along the bottom all scratched back passed the paint layer down to the bare metal.The company’s idea of a suitable repair was to paint over them and still expect me to pay £1200 for it. I had to escalate this from salesman to sales manager to branch manager to director and was still declined a new undamaged door. I had to take legal advice and liaise directly with the finance company before making any progress. I ordered a “new door” and was paying £1200 for it. Why would I then accept a damaged door when I should receive what a signed up for, a new door. After many emails over 8 months, the company offered me the new undamaged door that I agreed to purchase originally. They made me feel as though they were doing me a favour a gesture of good will, when in fact they were providing me what I paid for and agreed to. The new door arrived but had damage again on the bottom, scratching passed the paint layer and down to the bare metal. It wasn’t as bad as the previous door but m concerns were it’ll rust. To save going through this entire ordeal again I have accepted some touch up paint to prevent the damage rusting. I wouldn’t recommend them to anyone. Avoid if you have the choice, I wish I could have walked away and they just took their damaged door back."

"I can see that some people have had good dealings with this company... my experience of this company was terrible. I went to their showroom and they were great. Had all information and options etc and we booked for a guy to come out to measure up. The guy came and measured up and then asked for half the money there and then saying that we would most probably have the door installed within 3 weeks. We then had no contact for at around two weeks to even acknowledge that we'd given the guy money. When I rang to get info on our order they claimed they had sent out a receipt and order confirmation by post. They hadn't and it arrived a couple of days later. We then heard nothing for over a week to schedule installation. At every point I had to contact them to chase and they kept saying the delivery to them had been delayed. Finally they installed the door...they left brick dust all over the garage with little or no attempts to cover our belongings. Trim was left unfinished (see image) and the door would not close without catching the floor (causing scratches on the paint). They sent the instalation guys back the same day and they refitted. Fine. They said they would get end caps for the scruffy trim and some touch up paint for the scratches. That also took ages and they brought the wrong colour touch up pain with them and had to come back. I asked the guys if I could keep the touch up paint and they did they couldn't leave it. Following this the manager (I think) contacted me saying they would pop some in the post which I thought was a nice gesture. After the call I got a coustomer satisfaction text message through... I gave the feedback as very dissatisfied. The paint still has not arrived. I have to say though, that the final product looks great and works well. See pic"