Yü Energy (Nottingham)

"Don't touch this company with a barge pole - they are shocking and I cannot understand how they remain in business. They replaced our 3 phase meter - you can't read it and they have just ignored the request for a working meter to be put in. You can't speak to anyone - they never answer the phone you are just on hold for ever. They create case numbers and say you can reply to the email which then bounces back. Every email address is returned - undelivered. Live chat doesn't work either - they are connecting you to an advise which never happens. They don't credit the account with the correct amount and then send threatening emails - see above regarding replying! They'll even send the debt collector round for their errors and charge you an astronomical fee for the privilege. We cannot wait for our contract to finish - they are absolutely appalling."

"This company is exceedingly unprofessional and incompetent. Their staff are rude and if you complain you are simply given a complaint number which isn’t actioned. When you complain they ask you for the complaint number, never do anything, then spam out another number to you. We are currently sitting on 7-8 numbers with nothing actioned 3-4 months in ongoing business with Yu. Forget about customer service, you can wait hours on their web chat service for someone to answer. One example complaint - they threaten charges for cancelled smart meter appointments but they never showed up themselves, twice, to attend. It became apparent to us, not Yu, that because we had a faulty smart meter rather than needing one for the first time that the fitting people would never show up. Our business guessed that after wasting two days of production and a careful shutdown of equipment only for the smart meter folks to not show up as the request of Yu. We asked for compensation equal to the charges Yu levy and they refused (around £300) and simply generated more complaint numbers for us. The actual costs for us run into thousands and Yu weren’t even aware of the smart meter wasn’t fitted. Avoid this company!"

"Clowns. Charge me twice in the same month. Takes 21 days to get your money back. They say that I owe them £1300. Looked into it. they have 2 accounts for me. I've paid over £1700 on one. But they say I've never paid. Work out, they owe me over a grand. And although I can see that I've been playing over a year via there web site. Paid etc.On the invoice. And they agree. Now I keep getting I owe them £1300 and I have to pay or else. They tell I've never paid them for a year. Sure . They would cut me off. They now say I've got to give them my bank statements for a year. Although if I log in. It shows I've paid every bill. I've gone through all my bank statements and I have paid every one. They are a complete joke. If I explain, what they have done wrong. They don't agree. I've taken them to ombudsman and still they think they are above common sense. I've got 2 bills for the same meter I've paid one but will not pay twice. Complete joke. But today get another text pay this bill or else. But I've paid it. It's been going on since November last year. I'm now with EDF bills are half. And you can speak to someone with a brain."

"avoid at all costs. Being charged 3 times the amount of standard rate, being charged a "penalty" due to the previous tenant not paying their bill, 2 businesses sub meter off me and due to yu energy failing to do a change of tenancy, after 3 months and countless emails, nothing is being resolved. the electric keeps being turned off, after numerous emails, on hold for over 2 hours a day. people just don't have that sort of time to be sat on hold for 2 hours every time as we and most others are a busy operating business overall in 38 years of being in business owning a LTD company, i don't think I've ever come across a worse company. im not the only one that has had countless issues so probably will change trading name soon moral of the story, yeah they are pretty cheap but in the long run it actually costs you an arm and a leg. cant wait to go to British energy please please please avoid at all costs"

"I’ve honestly never dealt with a company as poorly run as Yu Energy. From the very start, they failed to take accurate opening meter readings, which led to wildly inflated estimated bills — at one point over £2,000. When this was finally corrected months later, the actual bill was closer to £450. That alone tells you everything you need to know about how unreliable their billing is. The core issue is still ongoing nearly a year later: their online portal simply does not work. I have been unable to submit meter readings since April 2025 (now over 350 days ago), despite raising this repeatedly. Because of this, they continue to send estimated bills that are consistently wrong. Customer service is just as bad. I’ve spent hours on hold, had calls disconnected after waiting over an hour, and even had calls answered where no one spoke before hanging up. On one occasion, a staff member didn’t even understand what a three-phase meter was and gave completely incorrect information. To make matters worse, I received threatening letters about disconnection and legal action while the account was in dispute and clearly based on incorrect billing. Even after the Ombudsman got involved, the same issues continue — which shows a complete lack of internal communication and accountability. I’ve wasted countless hours dealing with this, along with unnecessary stress and disruption to my business, all because Yu Energy cannot handle basic account management. If you value your time, your sanity, or your business operations — do not use this company!"